Hi Holly and Nick
Just wanted to give you some feedback about our trip.
We had the most incredible time!
The Argentina Specialists supplied us with a whatsapp number that was invaluable and they were absolutely brilliant. Always turning up when they were supposed to on time and were very informative. I spoke to one of the tour guides and said they were the best people around and when our flight was delayed by 4 hours, and we went out on a tour and had no wifi, they liaised with the person taking our tour and she said none of the other agencies would have tried to find us another flight.
The whole thing was organised brilliantly by yourselves and the detailed itinerary was incredibly helpful.
BA – We loved the hotel, they were so friendly and couldn’t do enough to help.
PM – We were extremely lucky and saw whales, which actually kept coming up to the boat. Hotel was a little far out and the aircon didn’t work and they couldn’t get it working and weren’t overly helpful. It was a slightly unusual but modern hotel with an excellent breakfast!
EL C – The glacier trip was incredible, and the hotel was up the top of a hill, it also had no aircon, in the whole hotel, which wasn’t ideal as our room was really hot, but the place was nice.
SM LA – Great little place, a real find, they couldn’t do enough to help us. We all loved it. The only issue was the car, worth suggesting if people want a sat nav (which we did separately and just an FYI there are sign posts for SM LA that take you down a VERY stony/cobbley dirt track which we unfortunately took! The scenery was incredible but It was the longest 70km of my life and there were some hairy bends on the cliff tops! Also when we took out the car, they told us we were only insured for one driver, where you said there was no charge for the second one – I later managed to find the email where you mentioned it, Also, when we returned the car, they tried to tell us we only were covered for 600km, but bearing in mind it was about 400km there and back to the hotel, it wasn’t ideal and luckily both my kids speak excellent Spanish so we managed to get them to waive it.
IG – The hotel was a bit more basic than I had expected and there was no wifi in the room, but the day trips were unbelievable. Unfortunately, we had the long delay at the end, but The Argentina Specialists were brilliant.
BA – Back to the Fierro, My son’s flight was delayed by 24 hours and the hotel were lovely as they hadn’t changed us from a triple to a twin, so he came back for a night and then The Argentina Specialist just organised another cab for him to go back to the airport the next day.
It was a trip of a lifetime and it was very reassuring to know we had a reliable back up. I will absolutely recommend you to anyone I know who is going in the future.
I had been recommended other tour operators, but went with my gut with you guys and I am so pleased I did.
Wishing you a Merry Xmas and Happy New Year.