About us


Please have a look at a little of the feedback we have received from clients over the years...

Here at Chile we firmly believe in the feedback of our clients, be it good or bad, as it really is the key to us moving forwards and improving our service and the overall experience. With the price of hotels and flights only on the increase we feel it is important to know where we have gotten things right and where wrong. In the below, please see what our clients are saying about us and judge for yourself. (please note that ALL of the reviews we feature are 100% real and unedited. If you would like to speak to any of our past clients please let us know).

Furthermore, we have started to gather customer reviews through Trustpilot so please take a look at our page on there to see how we are doing. Trustpilot Reviews >>

Thank you South American Specialists for organising such a fantastic trip with such professionalism, insight and knowledge and good humour. And for all the hours you spent in reorganising our flights when we were delayed in Antartica. Your efforts really justified using your company to organise the trip.

It was a trip that will last in my memory for years to come. It exceeded all my expectations, for the beauty of the surroundings, the unpredictable nature of the weather, the marvellous food, the exceptional crew, the care, attention and professionalism we were afforded by the team leading the expedition and the lectures we were privileged to listen to from experts in many fields.

It was truly memorable. I cannot recommend this trip highly enough.

Sue and Keith

Sue and Keith

Dear Nick,

Just a note to say that we are now back safely in Mauritius ( in fact we’ve been back for some 10 days ). The trip in South America went really well. Everything that you arranged for us - hotels, transfers, tours etc, worked perfectly.

In a previous correspondence we were asked whether we wanted to contribute $25 to a fund dedicated to conserving Torres Del Paine. I didn’t answer, as before going I didn’t really understand the context. Having been there & now appreciating its beauty & uniqueness we would like to make this contribution. How do we do it ?

We realize that there is a lot more to see in South America & are planning to go again. If we do, we will be in touch with you.

Kind regards


Tim and group

Dear Nick
We would like to say a big thank you for all your patience and guidance in putting together a wonderful holiday for our special Anniversary trip to South America. After trying a few South American travel specialists I knew as soon as I spoke to you that I had found a company who knew what they were talking about! Your first hand knowledge about the places we wanted to visit and the different ways of getting there, places to stay and activities in the area created one of the best holidays we’ve had in many a year and all within our budget. Our mixture of cities and countryside proved to be just the right combination.
Starting off in Buenos Aires was a good idea and the beautiful ‘boutique’ Mine Hotel in the Palermo district made a great base for exploring the city. The staff were so helpful and friendly – we felt right at home!
I must say we were feeling a bit nervous (and excited) about heading to Patagonia but all the arrangements slotted beautifully into place with your agent making the schedule run like clockwork. We were very lucky with the weather and the mountain walking in El Chalten was superb with clear views of the mountains – absolutely stunning! And again, the accommodation - Los Cerros Hotel - was delightful.
We spent our 40th Anniversary at the Perito Merino Glacier – it was wonderful being close to the glacier along the walkways listening for rumbling noises with massive chunks of ice crashing into the lake. We celebrated with a wee dram of whisky with a big chunk of glacial ice in it!
The next step was our expedition into the Ibera Wetlands (Rincon del Socorro). Getting there was an adventure in itself. Cecilia, our driver and guide picked us up and made the 4 hour car journey along some very challenging roads fly by. Her English was very good indeed and we really enjoyed her company and her local knowledge made the trip come alive.
Rincon del Socorro is certainly a unique place, very tranquil and peaceful and it was super to relax and enjoy the scenery, food and wildlife. You may think you are in the middle of nowhere but there is plenty to keep you on the go - boat trips on the lagoon, horseriding through the estancia grounds which was great fun, spotting tapir, capybara, marsh deer and loads of different birds. Even the creepy crawlies are good to see!! Please pass on to others how special the night sky is here – on clear nights it is indescribably beautiful. After 4 wonderful days here Cecilia dragged us away as we were bound for the Iguazu Falls. She handed us over to Roberto, who like Cecilia was exceptionally good – so friendly, comfortable to be with and knowledgeable about their country.
We stayed 3 nights at the Loi Suites Hotel in Iguazu – it’s a beautiful hotel with lovely pools to relax after visiting the Falls. The restaurant in the hotel was very good indeed.
What can I say about the Falls – well, I can understand why they are one of the 7 Natural Wonders of the World! The butterflies have to be seen to be believed – unreal!! Our last port of call Rio was totally different again. It was possibly too much go, go, go for us but I’m glad we experienced it and we were made very welcome by everyone we met.
Thank you for putting together an absolutely super holiday – we had a wonderful time and have many great memories of our trip. We had thought this was our one trip to South America but it has whetted our appetites and we’re hoping you can help arrange our next big adventure!
Kind regards Janice & Charles


Janice and Charles

Hi Nick,

Apologies for the delay. Set out below is my feedback regarding the hotels and the penguin trip. Let me know if you have any questions.

1. Casa Silva – Hotel is very nice; service a bit hit and miss (this may be partially due to the fact that it was over New Year's), especially disappointing that they didn't even offer a tour of the vineyard on those days.

2. Casa Higueras – Excellent in all respects, including great restaurant recommendations and service.

3. Luciano K – Disappointing, especially the room procured by Tierra is unacceptable due to the lack of windows to the outside.

4. Hare Boutik – Hotel and rooms are very nice. The prices quoted for the tours were outrageous – ended up renting a car with a Chilean couple staying at the hotel as well and this worked out perfectly.

5. Tierra Chiloe – Simply stunning, absolutely amazing in all respects. The hotel is truly a destination in itself.

6. Tierra Atacama – Liked the hotel (but not as much as Chiloe); the meal times in the evening were limited, especially when coming from an excursion running late into the evening (you effectively could not shower before having to rush for dinner) (in Chiloe dinner is also not served late but because the trips finish earlier, it's not an issue).

7. La Yagua Loca – Charming hotel; the restaurant is also great (had a delicious lunch there after the penguin trip).

8. Penguin Trip – Very well organised (the trip itself as well as the transfers); enjoyed it enormously.

9. Tierra Patagonia – Absolutely beautiful hotel but felt less personal than Tierra Chiloe; we had issues with the tours (having been put into a group with retirees), overall even though the property itself is stunning, the service / management are not at par with the other Tierra properties. Same issue with dinner time in the evening when trips finish late.

10. Lastarria Boutique Hotel – It's an ok hotel and the room we had was fine but nothing really to rave about.

Once again many thanks for organising the trip for us – we really absolutely enjoyed it!

Best regards,


Hi Nick

All the hotels were fine, I suppose Patagonia Camp was the highlight. Legado Mitico in Salta, a friend 's recommendation, was a lovely building and large rooms, the staff were nice but a little dreamy! Classico in BA was great. Staff at VInas Cafayate, as I said earlier, were very helpful and a nice property. Esplendor in Calafate was a larger type hotel but lovely large rooms, all fine there. Club Tapiz outside Mendoza was good too, nice people, interesting wine tastings, people tended to eat just once in their restaurant though it was good. The whole trip ran like clockwork!

When I get back to France and my Mac I will sort out photos.

Thanks again for everything.


Hi Nick

We were very happy with all the hotel selections except one: Alto Calafate seemed a cut below the rest. When we went on the Perito Moreno tour, the bus stopped at a couple of places that seemed nicer and closer to town. But it was not a major issue by any means.

Salta City was interesting and Legado Mitico was great but I would have preferred staying at Finca Valentina and coming into town to check it out rather than staying in town. But there again, that may just be our individual preference.

In general, we were super pleased with the itinerary and have already recommended your company to friends.

Thanks and regards



Hi Nick

I just want to say a huge thank you for helping me sort out my trip to Antarctica it was truly magical, amazing, and wonderful there's not really enough words to describe it.



Hi Nick and Holly,

Happy new year!

Thank you for arranging our trip to Antarctica. We had a great time and everything exceeded our expectations!

Here’s a few photos from our trip.



Hi Holly, On my way back thought I’d share my take on the trip with you. At the outset we had a great time so thanks for your inputs! On each of the respective properties we stayed at : Rio —Miramar was nothing to complain about nor rave about, well located tho and whilst not a wow property, met all our needs. Atacama— Was the best of the properties we stayed at on most fronts. Size and quality of the room, service and attention to detail we are all impeccable. The only area that could have been better was the guiding, on actually, only one of the excursions, the one to the geysers. The rest were all good. Food was a bit of an issue, but to be fair we experience similar issues regardless of the reputation of the properties we’ve stayed at. I guess our food preferences are not a critically sized market just as yet. The endeavour to assist was in place though. Santiago—- More than satisfied with the Ritz for the short time we were there. Patagonia— The place & it’s location were truly awe inspiring! Room size and attention to details a bit patchy— excursions nice enough in terms of guiding and in terms of where we went —well awesome! Had a bit of a food issue—were served a dessert that contained egg, despite multiple clarifications sought by us. We discovered the same when we were informed about the same the next day by another server. The manager, Eduardo ( he had the right attitude) sat us down with the chef and subsequently ensured the rest of our meals were incident free! Also quality improved meaningfully too which always leads me to think folks like us aren’t so difficult to please but are not large enough a market size. Eolo- was lovely! A class act! And the glacier-well words as you might agree, inadequate! The excursion too turned out a perfect fit for us. Buenos Aires—-Happy with the hotel, the ambience, room quality and size, location as well as service . So I all we’ve had a great trip, so thanks. If we can help it this won’t be our last trip to the continent so expect to hear from us! Cheers and all the very best, regards, Deepak

Deepak and Simmi

Hi Holly and Nick

Just wanted to give you some feedback about our trip.

We had the most incredible time!

The Argentina Specialists supplied us with a whatsapp number that was invaluable and they were absolutely brilliant. Always turning up when they were supposed to on time and were very informative. I spoke to one of the tour guides and said they were the best people around and when our flight was delayed by 4 hours, and we went out on a tour and had no wifi, they liaised with the person taking our tour and she said none of the other agencies would have tried to find us another flight.

The whole thing was organised brilliantly by yourselves and the detailed itinerary was incredibly helpful.

BA – We loved the hotel, they were so friendly and couldn’t do enough to help.
PM – We were extremely lucky and saw whales, which actually kept coming up to the boat. Hotel was a little far out and the aircon didn’t work and they couldn’t get it working and weren’t overly helpful. It was a slightly unusual but modern hotel with an excellent breakfast!
EL C – The glacier trip was incredible, and the hotel was up the top of a hill, it also had no aircon, in the whole hotel, which wasn’t ideal as our room was really hot, but the place was nice.
SM LA – Great little place, a real find, they couldn’t do enough to help us. We all loved it. The only issue was the car, worth suggesting if people want a sat nav (which we did separately and just an FYI there are sign posts for SM LA that take you down a VERY stony/cobbley dirt track which we unfortunately took! The scenery was incredible but It was the longest 70km of my life and there were some hairy bends on the cliff tops! Also when we took out the car, they told us we were only insured for one driver, where you said there was no charge for the second one – I later managed to find the email where you mentioned it, Also, when we returned the car, they tried to tell us we only were covered for 600km, but bearing in mind it was about 400km there and back to the hotel, it wasn’t ideal and luckily both my kids speak excellent Spanish so we managed to get them to waive it.
IG – The hotel was a bit more basic than I had expected and there was no wifi in the room, but the day trips were unbelievable. Unfortunately, we had the long delay at the end, but The Argentina Specialists were brilliant.
BA – Back to the Fierro, My son’s flight was delayed by 24 hours and the hotel were lovely as they hadn’t changed us from a triple to a twin, so he came back for a night and then The Argentina Specialist just organised another cab for him to go back to the airport the next day.

It was a trip of a lifetime and it was very reassuring to know we had a reliable back up. I will absolutely recommend you to anyone I know who is going in the future.

I had been recommended other tour operators, but went with my gut with you guys and I am so pleased I did.

Thank you!

Wishing you a Merry Xmas and Happy New Year.

Kind regards


Suzanne and family