About us


Please have a look at a little of the feedback we have received from clients over the years...

Here at Chile we firmly believe in the feedback of our clients, be it good or bad, as it really is the key to us moving forwards and improving our service and the overall experience. With the price of hotels and flights only on the increase we feel it is important to know where we have gotten things right and where wrong. In the below, please see what our clients are saying about us and judge for yourself. (please note that ALL of the reviews we feature are 100% real and unedited. If you would like to speak to any of our past clients please let us know).

Furthermore, we have started to gather customer reviews through Trustpilot so please take a look at our page on there to see how we are doing. Trustpilot Reviews >>

Hello Holly.
Thank you for dropping me a line – I’d been meaning to write to you to say thank you.

Everything you arranged for us worked perfectly – from flights to transfers to excursions. We didn’t have a care in the world, other than to have a good time – and we certainly did. It was a sensational holiday from start to finish.

All of the drivers spoke brilliant English and were (proud) and knowledgeable about the places we were visiting; each of them offered great tips for things to do, places to eat, etc.

The glacier was the clear highlight, with dinner at La Tablita the night before the excursion also exceptional. The hotel in El Calafate was probably our least favourite (the décor was a bit tired and the breakfast was disappointing) but it was perfectly adequate. I know it was our idea to stay there, so I’m telling you just for future reference for other customers; I’m certainly not moaning. And in fact the view was fantastic from up on the hill and to my mind that more than made up for the lacklustre food.

The hotel in Salta was lovely – the best room of the bunch (thank you for organising the upgrade). The hotel staff couldn’t have been more helpful. The only comment here was that the hire car was a bit tatty and probably could have done with being a small SUV or 4x4 given the (stunning) drive we had through the mountains to Cafayate. No complaint about Agustina from the hire car company by the way. She was very friendly and helpful and had some great ideas for things to do in the region.

Iguazu was also a great few days, and the Loi Suites a lovely hotel. Minor gripes: we found the bar/restaurant staff slightly inattentive at times and there are LOTS of children playing in the pool during the day, so if you have customers who are looking for peace and quiet, you might want to put them somewhere else. Overall, we were very happy though.

Just to reiterate, I’ve only shared the slightly less good bits in case you find it useful for advising clients in future. We had a brilliant time – and now the process of telling every living soul about our trip is taking almost as long as the trip itself. I ate 15 steaks while I was out there, so you may soon also get a letter from my doctor.

We took hundreds of photos, so we’ll see if we can find a few good ones to share on your site.

Thanks again – a job very well done on your part.


PS I forgot to mention the Nuss Hotel. Very good – lovely staff, the best-cooked breakfast of all the hotels, and a perfect location for getting around all the tourisity bits. Spot on.

Tom and Rachel

Hi Holly,

My husband Chris and I want to extend our sincerest gratitude to you and the team at the south america specialists.
We had the best honeymoon we could've dreamed of...Chile was an unbelievable country we both fell in love with.
Thank you for all of your guidance throughout the process of planning our trip, and we hope to work with you again in the future!

Laura & Chris

Laura & Chris

Dear Holly,

Thank you very much for your email! Joao asked me to summarize our trip, so here you go :)
Our honeymoon was amazing and we had a lot of fun. Even though we didnt see penguins :-).
Thanks very much for all the info you provided for us at hotel Clasico and thanks for the book and maps :-).

Hotel Clasico was really nice and stylish with the best breakfast! Very cosy and well situated.Pick up on the EZE airport was very friendly and helpful!

Our other stay in hotel Teritorio in Puerto Madryn was really amazing!!!! Room was really big and so comfortable with perfect view to the ocean and whales. We even went swimming with seals (I guess its the highlight :) ) Staff at the hotel was very friendly and nice to us and their cuisine was very tasty.

Design Suites in El Calafate was nice too. Very friendly welcoming, very very stylish hotel and very good breakfast (we are breakfast people, ahah :) and spa area). Only thing we weren't so happy about was no view to the lake, but we didnt want to complain only because of two nights. Trip to Perito Moreno which you helped us to organize was another highlight of the trip, but El Calafate was a disappointment ( a bit of a messy town) (thats of course not your fault, just giving you feedback, we think one night (just to go to the glaciar) would be enough).

Our next stay in El Chalten was a pretty nice mountain experience, except we didn't like the cottage much (the owner was a very nice person but didn't feel like honeymoonish). We know it lots of things were closed at this time so it probably wasn't easy finding something. Probably no the most appropirate place for the purpose of our trip (honeymon) - small cottage, very small bed, we had to buy our food (the breakfast they provided wasn't enough). But it had some coziness, and since it was supposed to be the hiking (tougher) part of the trip, it was ok.

Honestly we were looking forward to our next destination in Ushuaia which was really nice. The owner Sebastian (Tierra de Leyendas) was very very nice to us, welcomed us in a big style, explained everything, perfect! Amazing view, service, great hotel.

All the pick ups (except one) were on time, drivers very friendly. Really thank you for helping us organize this trip :-). it was a stunning experience and we are sure we are coming back to Argentina.

Thanks again! It was great :)


João and Petra

Hi Holly,
Got back yesterday!
Had a fantastic time and of course and our kids getting two medals certainly helped.

We really enjoyed Peru and the guides and people who met us were fantastic
Your picks on the hotels were great too.

Rio went quite quickly once we were there and although stressful watching we had fun with the other parents.
Buenos Aires was great and we have agreed that we will go back to South America again soon.

Thanks for organising everything - it made it so easy to get around and see everything in a limited amount of time.

We would thoroughly recommend your services and will definitely be in touch when we are ready to go next time.


Deb and Simon

John has very kindly agreed to let us share some his photos on our website and Facebook page.


John, Chris and Katy

Before Travel

Many thanks. Your response and service has been excellent as usual. I do not expect to need to contact you again before our trip but I will contact you after we get back.
I want you to know that I have spoken your praises to many friends who are interested in our trip. I am sure I would never have had the personal and responsive service you have given us from many other companies - certainly not any of the 'big ones'.
Adios Hasta Mayo! (Maybe not proper Spanish but you know what I mean)

After Travel

Here is a copy of our comments on the trip.
In summary, it was memorable and many of the places we went can TRULY be described by the often mis-used term, Awesome!

Sam and Moira

Hi Holly,

Just a quick reply to let you know it was fantastic from start to finish. I’m still working through all the photos, which could take another couple of weeks.

Katy and I both independently lost our iPhones on the same day and amazingly tracked them down the day after!

We loved the country, the food, wine, and the people. My favourite bit was the south. What a great place. I could happily live in Puerto Natales I think.

I’ll try to send you a more detailed report soon. If you have any specific questions please let me know! Thanks very much for sorting the trip out.

Best regards,



John and Katy

Holly, we thoroughly enjoyed the trip...everything went smoothly...I second Terry's comments about Bernardo...he met us at the Marriott in Santiago and took us to the airport for our first flight to Puerto Arenas...He went into the airport and dealt with everyone at the counter regarding our luggage, an aisle or exit row seat for my husband...he was with us until we entered the departure area..amazing...truly excellent service, give Bernardo a raise...

Our driver to Torres de Paine was our guide as well..stopping for llamas and ostrich...keeping a strong hold on the van in 50 mph wind gusts...the estancia we stopped at for lunch was terrific..Cerro Negro..our hostess took us on a tour of the farm house, lots of amazing history and artefacts..our roast lamb was scrumptious, and her herding dogs were fun to watch...the Hotel Las Torres Patagonia was perfect...all wood construction, trekkers, hikers,and some tourists like ourselves...wonderful food and wine...great day at Lago Grey seeing the glaciers...and another day visiting with horsemen..baqueanos..was fascinating...looking in on their daily lives, caring for their horses and each other, even cooking for us...and the final big stop for us, Puerto Varas...a seaside resort without the crowds, my husband was able to fly fish for the day and he loved that..again, wonderful food, especially seafood...our driver from the airport, Evon??, was again a guide as well, explaining much about the economy and culture of the area and at our urging, suggesting a restaurant...Fogon Las Buenas Brasas...we had a seafood platter to die for...Lastly, at the Marriott, 3 young men were especially helpful and very knowledgeable about Santiago...Mario and Hans and Bastion...they exemplified what we found to be the hallmark of the Chileans we met..smiling, helpful,patient...proud of their country
Thank you for working with Terry to plan a marvellous trip

Clare and John

Hi Holly,
The trip you planned for us was fabulous!
All connections and hotels worked out perfectly for us.
Los Torres and Cumbres were perfect. Llao Llao was spectacular - they upgraded us to luxury suite!
At Los Torres, the Lago Gray trip was very worthwhile. And we recommend the Baqueano for a Day option... it was very interesting.
The Mine Hotel was very good for our short stay in BA.
(Room and bathroom were small, BUT... Staff were so friendly and helpful and very nice amenities in common areas.)
The person who picked us up from the Santiago Marriott, whose name is Bernardo, was especially helpful getting us to airline counter and getting us roomier seats for trip to Punta Arenas.
It was especially comforting to have all the connections run so smoothly.
It will take time to coordinate the best photos from the trip since we have soooo many good ones.
Thank you for planning a fabulous adventure!
Terry and Jim

Terry and Jim

Hi Nick,

We hope you are well. We have returned from our honeymoon in Argentina and wanted to give you some feed back. Overall we had an amazing trip and a great experience, and couldn't be more grateful for all your hard work in getting it arranged at short notice. To make things easier to write I have broken our trip down;

Fierro hotel in BA was great. The staff couldn't have been more helpful, the accommodation was great and the food and wine excellent. I would really recommend this place to others.

La esteppa in el calafate was nice and perfectly OK for a stop over.

Estancia Cristina was amazing, as a staying guest you are given the VIP treatment. The location is stunning, the activities brilliant and the staff friendly and helpful. During our stay there was never more than 6 people on any activity. The food is also good.

Hotel Bohemia Mendoza was sadly the low point for us. This really doesn't meet the standards of any of the hotels we had stayed in prior to this. Our room had a leak, the towels were threadbare, linen did not look clean . We did mention the leak to the receptionist but nothing was done. Had our stay not been outside of your normal working hours we would have asked to be moved. The only positive I can give is that the staff are friendly. This hotel is very much tatty and shabby, not boutique!

The transfers were all great and worked really well.

Finally, the complementary wine on arrival was great!

Is there somewhere we can write a review on you and the company?

Thanks again.

Lucy and Pete

Pete and Lucy