About us


Please have a look at a little of the feedback we have received from clients over the years...

Here at The Chile Specialists™ we firmly believe in the feedback of our clients, be it good or bad, as it really is the key to us moving forwards and improving our service and the overall experience. With the price of hotels and flights only on the increase we feel it is important to know where we have gotten things right and where wrong. In the below, please see what our clients are saying about us and judge for yourself. (please note that ALL of the reviews we feature are 100% real and unedited. If you would like to speak to any of our past clients please let us know).

Hi Nick and Holly,

Happy new year!

Thank you for arranging our trip to Antarctica. We had a great time and everything exceeded our expectations!

Here’s a few photos from our trip.



Hi Holly, On my way back thought I’d share my take on the trip with you. At the outset we had a great time so thanks for your inputs! On each of the respective properties we stayed at : Rio —Miramar was nothing to complain about nor rave about, well located tho and whilst not a wow property, met all our needs. Atacama— Was the best of the properties we stayed at on most fronts. Size and quality of the room, service and attention to detail we are all impeccable. The only area that could have been better was the guiding, on actually, only one of the excursions, the one to the geysers. The rest were all good. Food was a bit of an issue, but to be fair we experience similar issues regardless of the reputation of the properties we’ve stayed at. I guess our food preferences are not a critically sized market just as yet. The endeavour to assist was in place though. Santiago—- More than satisfied with the Ritz for the short time we were there. Patagonia— The place & it’s location were truly awe inspiring! Room size and attention to details a bit patchy— excursions nice enough in terms of guiding and in terms of where we went —well awesome! Had a bit of a food issue—were served a dessert that contained egg, despite multiple clarifications sought by us. We discovered the same when we were informed about the same the next day by another server. The manager, Eduardo ( he had the right attitude) sat us down with the chef and subsequently ensured the rest of our meals were incident free! Also quality improved meaningfully too which always leads me to think folks like us aren’t so difficult to please but are not large enough a market size. Eolo- was lovely! A class act! And the glacier-well words as you might agree, inadequate! The excursion too turned out a perfect fit for us. Buenos Aires—-Happy with the hotel, the ambience, room quality and size, location as well as service . So I all we’ve had a great trip, so thanks. If we can help it this won’t be our last trip to the continent so expect to hear from us! Cheers and all the very best, regards, Deepak

Deepak and Simmi

Hi Holly and Nick

Just wanted to give you some feedback about our trip.

We had the most incredible time!

The Argentina Specialists supplied us with a whatsapp number that was invaluable and they were absolutely brilliant. Always turning up when they were supposed to on time and were very informative. I spoke to one of the tour guides and said they were the best people around and when our flight was delayed by 4 hours, and we went out on a tour and had no wifi, they liaised with the person taking our tour and she said none of the other agencies would have tried to find us another flight.

The whole thing was organised brilliantly by yourselves and the detailed itinerary was incredibly helpful.

BA – We loved the hotel, they were so friendly and couldn’t do enough to help.
PM – We were extremely lucky and saw whales, which actually kept coming up to the boat. Hotel was a little far out and the aircon didn’t work and they couldn’t get it working and weren’t overly helpful. It was a slightly unusual but modern hotel with an excellent breakfast!
EL C – The glacier trip was incredible, and the hotel was up the top of a hill, it also had no aircon, in the whole hotel, which wasn’t ideal as our room was really hot, but the place was nice.
SM LA – Great little place, a real find, they couldn’t do enough to help us. We all loved it. The only issue was the car, worth suggesting if people want a sat nav (which we did separately and just an FYI there are sign posts for SM LA that take you down a VERY stony/cobbley dirt track which we unfortunately took! The scenery was incredible but It was the longest 70km of my life and there were some hairy bends on the cliff tops! Also when we took out the car, they told us we were only insured for one driver, where you said there was no charge for the second one – I later managed to find the email where you mentioned it, Also, when we returned the car, they tried to tell us we only were covered for 600km, but bearing in mind it was about 400km there and back to the hotel, it wasn’t ideal and luckily both my kids speak excellent Spanish so we managed to get them to waive it.
IG – The hotel was a bit more basic than I had expected and there was no wifi in the room, but the day trips were unbelievable. Unfortunately, we had the long delay at the end, but The Argentina Specialists were brilliant.
BA – Back to the Fierro, My son’s flight was delayed by 24 hours and the hotel were lovely as they hadn’t changed us from a triple to a twin, so he came back for a night and then The Argentina Specialist just organised another cab for him to go back to the airport the next day.

It was a trip of a lifetime and it was very reassuring to know we had a reliable back up. I will absolutely recommend you to anyone I know who is going in the future.

I had been recommended other tour operators, but went with my gut with you guys and I am so pleased I did.

Thank you!

Wishing you a Merry Xmas and Happy New Year.

Kind regards


Suzanne and family

Hi Holly,

On behalf of my Friends, I would like to sincerely thank you for organizing our Chile tour. The trip was fantastic and we enjoyed the warm welcome of people, the culture and mostly the verities of the country's landscapes. We also would like to thank TravelArt for making our tour comfortable and pleasant and for providing us with tour guides who are knowledgeable, informative and helpful. I would also like to thank Nick for his assistance.



Salem and group

Hi Holly, Coby and I are just back from a long ride back to El Calafate from the EcoCamp. I must say that everything about the EcoCamp exceeded our wildest dreams and we had a wonderful time indeed. It helped, of course, that we had perfect weather, minimal wind, sunny skies and no rain. We were lucky indeed, as a few days before that, weather was not so good. The only glitch in the entire trip was some anxiety about our pickup at the hotel for our departure. But it all worked out fine - it seemed the driver might have forgotten, as he was very rushed. Everything was flawless from there on. Well, I suppose one could grumble about the long delay at the border, and fortunately you had advised us that such delays are possible. We now feel very glad that we took your advice to book our last leg of the trip to Bariloche for tomorrow. As it happened, someone switched their bus ticket with another person, so the assigned rider wasn’t on the bus driver’s list. That led to all sorts of confusion and delays, but we made it. All’s well that ends well. It is so good to be off the grid and just soaking up the spectacular environment. Time seems to melt into something amorphous and one just enjoys each moment. The people, without exception, at the EcoCamp are excellent. They treat their visitors wonderfully, take very good care of us and meet our every wish. I would give a special shout out to the guides who really make the various excursions special. I developed a cold yesterday, so had very little energy for our last “soft” trek, but our guide was patient and unbothered by my slow pace. The guides share some of their detailed knowledge and understanding of the environment we’re in as well as their deep affection for Patagonia. It has all been a wonderful experience and on we’ll relive over and over. Thanks again for everything you did to make it perfect! Best, Joyce (and Coby!)

Joyce and Coby

Nick, Holly Thank you for making the arrangements for our wonderful visit to Brazil which we have just completed. The guide, Marcelo, provided in Rio was excellent, advising us on how to make best use of our other two free days as well as providing a good introduction to the city. We then travelled to Christallino lodge which provided first class accommodation and service for our visit to the Amazon. Barra Mansa was the place we enjoyed the most. It was, I guess, the most authentic establishment- a working farm which also catered for tourists. The conditions were challenging at the lodge given the rudimentary air conditioning and the fact that whilst we were there the temperatures were well over 40 in the heat of the day. The accommodation is clean but not luxurious and the owners and staff both helpful and friendly (albeit with limited English - but that did not matter at all). The activities on offer included walks, canoeing, horse riding, motor boat and vehicle safaris. We were with a private guide, Victor do Nacimento, who as we found out had a terrific reputation not only at Barra Mansa but also at Caiman- and with good reason. Please thank who ever selected him because his knowledge, hard work and experience matched anything we have had from a guide anywhere in the world. So onto the Caiman Lodge which provided first class accommodation with good staff and good guides. We did see jaguar (at both Barra Mansa - a rare sight- and Caiman. The trip to the Iguacu Falls went well, the guide showed us the Argentine side, and it provided a perfect end to a great holiday. Certainly the extraordinary high temperatures made this a challenging holiday but the sight, sound and the people of Brazil made it a really enjoyable and worthwhile visit. Thank you for support, organisation and help in making the trip possible. Also thank you for airport lounge in Rio as this made very long trip home more bearable. David and Linda


David and Linda

Hi Holly,

Welcome back! Hope you had a great trip. Our trip was fantastic. All of the hotels were wonderful. I think Casa Molino was our favourite. Palafito 1326 was a close second. Martin at Latitude 90 did a fabulous job as well. He reached out to us and was easily accessible during the Patagonia portion of the trip. A few areas that could have gone better are:

- It would have been very helpful to have written directions in English from the airports to the hotels. All of the information/maps we received were in Spanish including the GPS in the rental car. Casa Molino was extremely difficult to find.

- I didn't realize that Latam airlines are Partners with Alaska, which we are both frequent flyer members with. It would have saved a lot of time on the backend trying to get credit for the miles had we provided you with the numbers when you booked the flight.

- Our driver from Punta Arenas into the park was great but did not speak any English. It is such a long drive with so much to see it would have been really great to have an English speaking guide. When we were initially picked up at the airport the driver was accompanied by an English speaking guide which wasn't really needed for the 20 minute drive to the hotel.

Thanks again for all your help, it was an amazing trip.


Laura and Kim

Hi Holly,

Yes it was a fantastic trip. We especially enjoyed the Ibera wetlands and the Puna on the way to Tolar Grande!

Specific comments:
- the travel arrangements went without a hitch. It was great to find a driver waiting after every flight, and they were always on time to pick us up from hotels - something we weren't quite sure would be the case in laid-back Latin America. So full marks to your travel partners for arranging reliable pickups! And also thanks again for the restaurant reservations :)
- the Socompa guide, Adolfo, was fantastic. The accommodations were about what we had expected in the Puna, and the guide was willing to discuss options regarding route and sites of interest. In hindsight, we should probably have split the tour into 2 x 2 days, one south and one north, but it was a fascinating and memorable trip.
- the Legado Mitico in BA is a nice hotel and the staff were friendly & helpful; breakfast was a bit of a let-down but by the end of the trip we realised that Argentinians don't really eat much in the morning!
- Finca Valentina in Salta was lovely - very relaxing.
- the car hire was good, but they were obviously local to Salta and they had to send someone overnight by bus to collect the car from Corrientes. We got personal service, but I did wonder what would happen if we had a problem towards the far end of the trip - would they need to send someone all the way from Salta? On the last day I had to phone and negotiate a specific deal for them to fill up the car on pickup instead of me (power cut, no pumps in Corrientes the previous night), so it felt a bit unprofessional - not sure I would give them 5 stars although the car was fine and they were prompt and helpful on the phone. Overall, if you need to do something similar again I would suggest using a national rental agency instead of a local one.
- Hotel Alondra in Corrientes was also great. Hard to find, but fantastic once we got inside - an interior courtyard and pool, with lovely big rooms.
- Estancia Rincon del Socorro is an amazing location and stumbling over capybaras and armadillos on our way back to the room was an unforgettable experience. We understand it has recently (November) changed management in preparation for the land to be handed over to the national park service. The guides were all new, young, enthusiastic and knowledgeable and the wildlife was stunning. Meals were very tasty but no choice and the service was slow; I went to bed the final night after waiting half an hour in vain for someone to turn up to accept my payment :) Not a big deal, and they were happy to take payment in the morning but I got the impression their in-house staff were overworked. One thing to note if you send anyone else there - it's just under an hour's drive from the hotel to Carlos Pellegrini.

Overall, I can't thank you enough for all your help arranging this trip! If some of the above sounds negative it is really only nit-picking and had no impact on the trip as a whole - just things I hope might help when arranging something similar for others in the future. We had an absolutely wonderful time and came back feeling rested and enriched. You can't ask for more than that!

Thanks for the offer of posting photos - we're still culling them but I may get back in touch when we have picked our favourites.

Best wishes and thanks again.

Simon and Joanna

Hi Holly,

The trip was great! Chile has such diverse climates and cultures that it felt like six mini-trips. We loved each area. However, my favorites were the stay at the Matetic Vineyards with the horseback ride among the vines. I also loved the picnic in the garden at the Emiliana Winery. Patagonia Camp was also great – we loved staying in the Yurt and the hikes were designed so that you could pick from easy, moderate and difficult. You did a great job coordinating this trip for us. Everything went very smoothly thanks to you. We will recommend you and The South America Specialists to any of our friends who plan a trip to Chile.

Thanks so much.

Connie and Jerald


I've been meaning to email you. We had a great time and everything worked out perfectly. Thanks for all your help and suggestions. We really loved Hotel Antumalal and the lakes region. Would certainly go back there. Also, thanks for the recommendation on Zapallar... much better experience than if we had stayed in the Valparasio area. Hotel Isla Seca was nice. They could make a couple improvements however...the lack of screens on the windows is an issue as the mosquitos do come into the room.

All in all it was a fantastic trip and we appreciate your help in coordinating it. I would definitely recommend your company to others.

We have lots of photos, so I'll look at posting some when I get a few moments.

Thanks again,


Scott and Lisa